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General Refrigerator FAQs

Where can I find my model and serial number?

  • Your refrigerator model and serial number location may vary, but is most commonly found along the upper left side wall of the fresh food compartment for Top-Freezer refrigerators. For Side-by-Side and French-Door refrigerators, the model and serial number can be seen along the upper right side of the fresh food compartment and is visible when the door is opened.

What are the benefits of registering my Frigidaire products?

  • Once you have registered, you’ll receive the Frigidaire e-newsletters filled with product tips and useful information. You will also have easy access to your warranty information and product care tips. To register your product, you will need your Model and Serial number and date of purchase as shown on your receipt. You can register on-line . You can also drop your product registration card in the mail. If you have any questions, please contact us.

What does Smudge-Proof™ mean?

  • Frigidaire Smudge-Proof™ stainless steel features a proprietary protective coating that resists fingerprints and cleans easily. It’s one way our products help make kitchen maintenance virtually effortless.

What does ENERGY STAR® qualified mean?

  • Products that are ENERGY STAR® qualified are equivalent to or better than standard products, with one important difference: they use less energy. To learn the ENERGY STAR® rating, products must meet strict energy efficiency criteria set by the U.S. Environmental Protection Agency or the U.S. Department of Energy. Because they use less energy, these products save money on your electricity bill and help protect the environment by reducing harmful emissions from power plants. Plus, you get all of the features and quality you expect.

For more information, see:

How can I tell if my appliance is ENERGY STAR® qualified?

  • When shopping for an appliance, it’s easy to recognize the ENERGY STAR® label that identifies qualified products. This label means that the product passed stringent standards set by the U.S. Department of Energy. Additionally, manufacturers are required to display their products’ test results on the ENERGY STAR® label. The label will tell you about the product’s efficiency level, including approximately how much energy the appliance uses, its average annual operating cost, and how its energy use compares with that of similar products.

For more information, see:

How do I clean the various components of my refrigerator?

  • Care and cleaning tips can be found in your Owner’s Manual. However, most of your refrigerator can simply be cleaned using soap, water and a soft cloth.
  • Specifically for interior and door liners, you can also use 2 tablespoons of baking soda in 1 quart of warm water. Be sure to wring excess water out of the sponge or cloth before cleaning around controls, light bulb or any electrical part.
  • When cleaning the exterior part of your refrigerator including door handles, it is not recommended to use cleaners containing ammonia, bleach or alcohol as they can damage the finish.
  • For stainless steel models, we recommend using Frigidaire ReadyClean Stainless Steel cleaner. It provides streak-free shine, protective coating repels dust and dirt, and gently cleans tough stains. Wipe with the grain to prevent scratching. Always follow the manufacturer’s instructions when using.

What are normal refrigeration operating sounds?

If it’s been awhile since you bought a new refrigerator, you may hear some unfamiliar sounds with your new high-efficiency refrigerator. These sounds normally indicate your refrigerator is operating just fine.

Here is a list of major components in your refrigerator and the sounds they can cause:

  • Boiling or Gurgling – Evaporator: The flow of refrigerant through the evaporator may create a boiling or gurgling sound.
  • Hissing or Sizzling – Defrost heater: During defrost cycles, water dripping onto the defrost heater may cause a hissing or sizzling sound. After defrosting, a popping sound may occur.
  • Clunking / Thumping / Water Running – Automatic Ice Maker: You may hear ice cubes falling into the ice bin. Also, the ice maker fan, water valve activation & refrigerant gas may create sounds during ice maker operations.
  • Snapping or Clicking – Electronic Control & Automatic Defrost Control: These parts can produce a snapping or clicking sound when turning the cooling system on and off.
  • Vibrating or Humming – Compressor: Modern, high-efficiency compressors operate much faster than older models. The compressor may have a high-pitched hum or pulsating sound.
  • Vibrating or Humming – Motorized Damper / Perfect Temp Drawer Damper / Perfect Temp Drawer Fan: May produce a light humming sound during operation.
  • Buzzing – Water Valve: You may hear a buzzing sound as the water valve opens to fill the ice maker during each cycle.
  • Water dripping – Drain Pan: You may hear water dripping or running into the drain pan during the defrost cycle.
  • Rushing, Blowing or Whistling Air – Evaporator Fan / Condenser Fan / Condenser: You may hear air being forced through the refrigerator by the fan.

If you have any questions, please contact us.

Why does my refrigerator run most of the time? Is this normal?

Depending on the type of compressor your refrigerator has could impact how frequently it runs. It is normal for the compressor to go on and off frequently. The thermostat keeps the refrigerator at a constant temperature. Single speed compressors (most Top-Freezer and Side-by-Side refrigerator models)

  • It is normal for the refrigerator to work longer when the room or outside weather is too warm or hot.
  • If the refrigerator doors are opened too frequently or too long allows warm air to enter the product and therefore causes it to run more often.
  • Freezer temperature may be set too cold. It is recommended to set the refrigerator section to a warmer setting – this will adjust the freezer temperature. Allow 24 hours for the temperature to stabilize.
  • Check the door seal/gasket. Air leaks in the door seal/gasket will cause the refrigerator to run longer in order to maintain desired temperatures.
  • Condenser may be dirty. See the Care and Cleaning section of your Owner’s Manual.

Variable speed compressors (most French-Door refrigerator models)

Your variable speed compressor is designed to run 100% of the time except during the defrost cycle. At times it may even run faster, such as after a defrost cycle.

If you have any questions, please contact us.

What is the recommended temperature settings for my refrigerator?

  • If your refrigerator was just installed, it takes about 24 hours for the temperature to stabilize. It is preferred that you do not adjust the temperature from the recommended setting during the 1st 24 hours.
  • For refrigerators with electronic controls – Fresh food compartment should be set for 37 degrees Fahrenheit and the freezer should be set for 0 degrees Fahrenheit.
  • For refrigerators with dial controls – An indicator mark for “normal” will be visible.

If you have any questions, please contact us.

What is the best setting for my crisper drawers?

Setting the humidity control on your crisper drawers is not hard but we often forget what the best setting is based on the food type. Here are some helpful tips:

  • Leafy vegetables keep best when stored with the humidity control set on HIGH, or in a drawer without a humidity control. This keeps incoming air to a minimum and maintains maximum moisture.
  • Non-leafy vegetables and fruits still in their skin should be stored with the humidity control set on LOW.
  • It’s best to wash items and remove any excess water before placing in the crisper drawers.
  • Items with strong odors or high moisture content should be wrapped before storing.

How can I avoid “freezing” in my crisper drawers?

If you are experiencing freezing in your crisper drawers, you may want to keep in mind:

  • Air from the freezer moving to the fresh food compartment through the damper could result in freezing temperatures in the crisper drawers if the unit has not be in use for an extended period of time.
  • Once the refrigerator is used more frequently, this issue should resolve itself.
  • If not, slightly increase the humidity setting.

NOTE: Lower humidity conditions may result in freezing in your crisper drawers. Try adjusting the humidity control for more air flow

For quick and reliable appliance repairs call Appliance Masters or Book an appointment online

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