Frigidaire Appliances - Washing Machine General FAQs

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Washer FAQs

Where can I find my washer’s model and serial number?

The location of your model/serial number may vary, but it’s most commonly found along the back of the tub opening under the washer lid.

What are the benefits of registering my Frigidaire products?

Once you have registered, you will receive useful information including easy access to your warranty and product care tips.

To register your product you will need your model and serial number and date of purchase as shown on your receipt.

You can register online You can also drop your product registration card in the mail. If you have any questions, please contact Frigidaire at 1-800-374-4432 or open the Live Chat icon to the right of your screen.

How can I improve the washing performance of my Frigidaire Top Load washer?

For descriptions of each cycle settings and options…and when best to use, check out your Owner’s manual for more information.
You will also easily find stain removal suggestions and solutions to common washing inquiries such as residue, wrinkling, etc.

What detergent is best to use with my Frigidaire Top Load Washer?

For best results, use a high-efficiency detergent because they are designed for top load washers like yours, which use less water. High-efficiency detergents are also formulated to reduce soap suds and ensure proper cleaning.
Non high-efficiency detergents may cause excessive soap suds and result in detergent residue on your clothing at the end of the cycle.
For powder detergent: Remove the Main Wash – Liquid Only cup from your dispenser and add the powder detergent directly to the Main Wash detergent chamber.
For liquid detergent: Add the detergent to the Main Wash – Liquid Only cup in your dispenser. Do not exceed the MAX fill line.
For detergent packs: Place the pack directly into the washer tub BEFORE placing your laundry into the washer. This will help mix the detergent into the water. Do not place the pack in the detergent dispenser as the gel coating may cause the detergent drawer to become clogged.

NOTE: Follow the detergent manufacturer’s directions. The amount required depends on the type of detergent, load size and soil level, and water hardness.

How do I use my display or select cycles on my Frigidaire Top Load washer?

Once you have loaded your washer and closed the lid, press the POWER button to turn on your appliance. Then, turn the cycle selector in either direction to scroll to your desired cycle. In some models the indicator for your selected cycle will be illuminated. Based on the cycle selected, the estimated cycle time, wash temperature, soil level and options associated with the cycle chosen may also illuminate. After making your selections, press START to begin.
In most models: To change your cycle, settings or options once the load has started, you will need to press the POWER button before selecting new ones. Simply turning the cycle selector will not change the selection. If changes are attempted after the cycle starts, the lights will flash and a signal will beep.

TIP: For descriptions of each cycle, setting and option…and when best to use, check out your Owner’s manual for more information.

How to change the options on my Frigidaire Top Load washer?

To change the options, press the TEMP and SOIL level buttons to scroll to the desired settings. If you chose to deselect an Option just press the button for that Option until it is no longer illuminated on your display.
In most models: To change your cycle, settings or options once the load has started, you will need to press the POWER button before selecting new ones. Simply turning the cycle selector will not change the selection. If changes are attempted after the cycle starts, the lights will flash and a signal will beep.

What is Max Fill and how do I use it on my Frigidaire Top Load washer?

Max Fill is an option available on some models for loads that require extra washer. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the cycle duration time. The Max Fill feature is not recommended for regular use but rather special instances. The Max Fill feature is also not available with all cycles.

How do I add a forgotten item to the load in my Frigidaire Top Load washer?

If you need to add a forgotten item to your laundry load, press the PAUSE button to pause the cycle. After you hear the lid lock release, lift the lid and add the item. Close the lid and press START again to continue.

How do I care and clean my Frigidaire Top Load washer?

It’s pretty easy to take care of your Frigidaire Top Load washer. Here are some quick tips to get you started:

To prevent odors, promptly remove clothing from the washer.
Use a damp cloth or mild soap and water to clean the top and sides of the washer. Be sure to avoid moisture build-up.
When possible, to help prevent odors and humidity accumulation, leave the lid open for a little bit of time or when not in use.
When washing heavily soiled items, shake or brush off excess dirt or sand before putting in the washer. A dirty residue may remain in the tub, simply wipe it with a non-abrasive household cleaner, and then use the RINSE ONLY cycle.
To clean and freshen the washer tub, most models have a Tub Clean cycle (or System clean / Clean Washer). For best results, perform the Tub Clean cycle once a month or every 50 wash loads – depending on your model. Check out your Owner’s manual for more information.

Can I use Fabric Softener in my Frigidaire Top Load washer?

If desired, you can add liquid fabric softener if your washer has the fabric softener dispenser. Remember to follow the fabric softener label instructions by the manufacturer. DO NOT use powder detergent in this dispenser. DO NOT fill above the maximum fill line. You must select the fabric softener option on your display.
If you experience fabric softener build-up in the dispenser, simply use hot water to clean.
Refer to your Owner’s manual if you need more information.

Can I use Detergent Boosters with my Frigidaire Top Load Washer?

Yes, you can! Detergent Boosters or enzyme products may be added with your detergent

What may cause my washer to vibrate?

If your Frigidaire Top Load washer was recently installed, here are a few things to check if your washer is vibrating:

The washer needs to be resting firmly on the floor. Check to ensure it is level (both front to back and side to side), with each washer leg placed solidly on the floor. You can adjust the leveling legs by simply turning the legs slightly in or out until the washer is firmly on the floor, then tight the lock nuts. TIP: Leveling legs should not extend more than ½ inch below the washer bottom.
The washer needs to be installed on a sturdy, hard floor. It is not recommended that you install the washer on carpeting.
Shipping materials may not have been removed during the installation. Check your Installation instructions for more information.
The laundry load may be off balance. Turn the power off and wait for the lid to unlock. Redistribute the clothes evenly in the washer. TIP: If the load remains out of balance, simply add one or two similar items to the load – especially if it’s a smaller load – and restart the washer.

If you are unable to resolve an issue or need more information, please contact us.

Is it normal for my washer to make sounds or noises?

It is normal for a heavy wash load to occasionally produce a thumping sound at the beginning of the Spin cycle. Belt buckles or other metal fasteners on items being washed may cause rattling or clanking sounds, too. You can fasten these items or turn garments inside out to reduce the sounds.

Rattling or clanking may also be caused by foreign objects (such as coins) in the drum. If you think this is the cause, stop the washer and check for any objects in the drum. If none are present and the sound continues, we recommend running an empty load to see if the noise persists. This will allow you to determine if the noise is coming from the unit or an article that was being washed. If the noise is still present during the empty load, please contact us.

What should I do if my washer does not start?

If your washer does not start, check the following:

Ensure the washer is level
Don’t forget to press the START button after making your selections. If the washer is left on for more than 10 minutes without pressing the START button, the washer will automatically turn off and you will need to start over making your selections.
Make sure you have not unintentionally activated the Delay Start option.
The wash cycle might be in a pause stage. This is normal, a pause occurs between the Wash and Spin cycles, with a longer pause occurring during the Soak cycle.
The lid may not be completely closed. For your safety, the washer will not operate when the lid is not closed properly.
The power cord may not be plugged in or the connection may be loose. Check that your washer’s plug fits tightly into the wall outlet. Note: Do not use an extension cord. The power to the washer may be greatly reduced and not allow your washer to perform properly.
The water valves must be turned on and water available to the unit.
Ensure the water pressure in your house is high enough for the unit to operate properly.
A fuse may be blown in your home, or a circuit breaker tripped. If this is the case, reset the circuit breaker or replace the fuse (but do not increase the fuse capacity). If you have an overloaded circuit, please contact a qualified electrician.
If you are unable to resolve an issue or need more information, please contact us.

The water level in my Frigidaire Top Load washer does not cover my laundry load. Is this normal?

High-efficiency washers are designed to use less water and energy. It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer. Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).
For laundry loads needing extra water, some Frigidaire Top Washers have the Max Fill feature. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis.

What should I do if my Frigidaire Top Load washer is not filling with water properly?

High-efficiency washers are designed to use less water and energy. It is perfectly normal for the water level to appear lower than what you may have experienced with an older top load washer. Most Frigidaire Top Load Washers rely on sensory technology and will determine the proper water level for each load – water will enter the tub once the sensory cycle is complete (this may take a few minutes).

If water is flowing to your washer slowly or isn’t flowing in at all, you might find a solution by checking the following:

Hot and cold water faucets. Be sure your water supply faucets are completely open.
Washer-fill hoses. Check your water hoses to see if they might be kinked. If so, simply straighten the hoses.
Water pressure. Your washer needs sufficient water pressure to fill. Check to see if water is being used elsewhere in your home such as shower, bath and dishwasher while the washer is trying to fill.
Washer lid. Make sure the lid is completely closed. Your washer will not operate with the lid open.
Filter on water valve.If the filter screens on your water valve are clogged, turn off your water faucets and remove the hoses from the valve connections. Clean the filter screens and then reconnect the hoses; turn on the water.
Drain hose standpipe.Check to ensure the drain hose standpipe is at the correct height – it must be a minimum of 36” high to prevent siphoning.
Refer to your Installation instructions for more information.
For laundry loads needing extra water, some Frigidaire Top Washers have the Max Fill feature. Pressing the Max Fill button adds the maximum amount of water possible, and will increase the duration of the cycle time. The Max Fill feature is not recommended for regular day-to-day use but more on an as needed basis. If you are unable to resolve an issue or need more information, please contact us.

What should I do if my washer is not spinning?

If your load is out of balance, it may prevent the washer from spinning. Rearrange the items in your load to allow proper spinning, possibly adding one or two similar items to help balance the load.
If the load is comprised of items that cannot be distributed around the drum, such as a single pillow or stuffed animal, the washer will not spin. Additional items will need to be added to the unit to better balance the weight of the load.
If you are unable to resolve an issue or need more information, please contact us.

What should I do if my washer is draining slowly?

There are few items to check if you experience drainage issues with your Frigidaire Top Load washer especially if it was recently installed.

Check the drain hose – if it’s kinked, straighten it to improve the water flow to the drain.
Be sure the drain is clear and not clogged.
The standpipe cannot be more than 96 inches high.
If the drain hose has been taped (or sealed) into the standpipe, the seal should not be completely tight because the standpipe requires air for proper draining. You may need to remove some of the tape on the seal to make an air path.
Make sure the drain hose isn’t fitted too tightly in the standpipe. The standpipe needs to be at least 1 ¼ inches in diameter.
If you suspect your pump is clogged – you may need to contact service.

Did you know…using too much laundry detergent can inhibit draining? Always use the recommended amount of detergent and do not fill any compartment in your dispenser beyond the maximum amount line.

What should I do if my Frigidaire Top Load washer is leaking?

If water is leaking from your washer, check the list below:

Is the drain clogged? If so, it will need to be cleaned; you may need to contact a plumber.
Is the drain hose restricted or out of the standpipe? If it is out of the standpipe, you will need to secure it. You can do this by bending the end to form a hook, placing the hooked end into the standpipe, and tying the hose to the standpipe or a faucet with a cable tie (one was supplied with the washer), strong filament tape or duct tape.
Are the fill-hose connections loose or cross-threaded at the faucet or washer? Check by realigning the threads, make sure that the rubber sealing washers are in good shape and seated properly, and tighten the hose connections. If they are loose, you might need to reinstall or replace the rubber sealing washers.
Are you using a non-high-efficiency detergent or too much detergent or do you have soft water? Using a non-high-efficiency detergent or using too much detergent in soft water can cause suds to overflow the washer. This may seem like a leak if the suds flow or drip onto the floor. To avoid this, use an high-efficiency detergent, and reduce the amount of detergent you use if your water is soft.
If you are unable to resolve an issue or need more information, please contact us.

What should I do if my Frigidaire Top Load washer lid will not open?

For your safety, the lid on a Frigidaire Top Load washer cannot be opened during the Spin cycle. To open it, simply stop the washer and wait 1 to 3 minutes for the safety lock to release. If you are unable to resolve an issue or need more information, please contact us. .

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