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How to Help Eliminate Condensation, Frost and Ice

These are the common causes of refrigerator and freezer condensation, frost and ice:

  • Normal condensation
  • Doors being left open
  • Doors being opened frequently
  • Air vents being blocked
  • Is it normal condensation?
  • Small ice droplets on the freezer walls and on the back panel are normal.

A minimal amount of condensation is normal, especially during higher humidity conditions. If you live in a humid area, it is normal for your refrigerator to have a certain amount of humidity on the freezer or refrigerator

Humid room air causes moisture to build, especially when the doors are frequently opened. To avoid excess moisture buildup, minimize door openings. Get all items out at one time, keep food organized, and close the door as soon as possible.

An improper seal of the gaskets on the refrigerator or freezer doors could also cause humidity to form. Check the seal around the outside doors and the freezer door to make sure nothing is obstructing the gasket seal.

Moisture may also collect on the center mullion (divider between the freezer and refrigerator compartments) and the refrigerator cabinet flanges during periods of high humidity. Wipe surfaces dry as needed. Moisture on the vertical hinged seal (divider between the two refrigerator doors) may also occur during periods of high humidity.

If humidity continues, the temperature controls may be set too low.

Have the doors been left open for a period of time?

Frost is likely to build if the door is left open for a long period of time. This allows excess humidity to enter the refrigerator and freezer sections. Make sure the door is closing completely and is not blocked by something between the door gasket and cabinet.

Are the doors opened frequently?

Frequent door openings can let in humid room air. Keeping door openings to a minimum will help, but may not completely eliminate frost or ice in the freezer. During months of high humidity (especially if a home is not air-conditioned), it is normal to see some frost and sweating on the interior walls or on food packages.

Are the air vents between the freezer and refrigerator blocked?

Ensure the air vents between the freezer and refrigerator compartments are not blocked. Cool air enters and exits the refrigerator compartment from the freezer compartment through these vents. Objects blocking the vents will cause a decrease in proper air circulation which can cause temperature and moisture problems. Depending on your model, these vents are in different locations.

Is the Energy Saver feature being used?

The Energy Saver Feature controls a heater, that helps to reduce moisture on the vertical hinged seal. To turn the heater on, turn the Energy Saver switch to the “off” position.

NOTE: Controls will vary depending on the type of refrigeration that you have. For specific instructions, for your model, please see the Use and Care Guide

Testing if the Door Switch is Activated on your Whirlpool Refrigerator

To Test the Interior Lights:

  • The interior lights should come on when door is opened.
  • Depress the door switch manually with the door open to verify the interior lights are turning off and on
  • If the door switch is not shutting the light(s) off the refrigerator may get too warm

To Test the Ice Maker:

  • Apply a piece of tape to the door switch.
  • Wait 24 hours to see if ice has formed.

To Test the Water Dispenser:

  • Manually depress the door switch with a piece of tape
  • Depress the dispenser paddle to call for water

Is the Refrigerator Level?

  • A refrigerator that is not level from side-to-side may appear to have doors that are not properly aligned causing the door switch to operate incorrectly.
  • If the doors appear this way refer to your Use and Care Guide or Installation Instructions for Leveling and Door Alignment procedures.

How to Troubleshoot the Whirlpool Ice Maker
If your Whirlpool Ice Maker is not working use this troubleshooting guide to diagnose common problems.

  • Ice maker turned off
  • Ice maker jammed
  • Water filter needs to be replaced
  • Water system needs to be flushed
  • Check water supply line

Is the ice maker turned on?

  • Verify that the ice maker is turned on. If the ice maker’s water supply is not connected to water supply line, turn the ice maker off. If the ice maker is on, but disconnected to water supply line, the following could happen:
  • The ice maker will continue to try to make ice, causing a buzzing sound
  • A refrigerator section may to be too cold
  • Food in crisper drawers may freeze

Is the ice maker jammed?

  • First, ensure that ice is not jammed in the ejector arm of the ice maker. Remove jammed ice from the ejector arm using only a plastic utensil so the ice maker is not damaged. This will likely resolve the issue. Because the ice may not be completely frozen yet, when the harvest fingers try to harvest the ice cubes, the fingers bring up icy water that attaches to the stripper. This icy water can then freeze on the stripper during the next cycle causing an ice bridge. This ice bridge will cause the harvest fingers to jam.

Does your water filter need to be replaced?

  • A clogged or incorrectly installed water filter will reduce the water flow to the ice maker and could cause thin, low or no ice production.

Was the water system flushed after filter installation or replacement?

  • Flush the system is needed every time the filter is changed or once the refrigerator is installed to the water supply line for the first time. Air in the water system may cause dripping at the dispenser or small/hollow ice cubes.

Check the water supply line

  • When checking the water supply line, ensure the water supply is properly connected to a cold water supply and the water shutoff valve is fully opened.
  • Next, check to make sure there are no kinks in the water supply line. A kink in the line can reduce water flow. Straighten the water source line to restore adequate water flow and pressure. To help reduce the chances of a pinched water line, do not push the refrigerator too far back against the wall or cabinet.

How to Turn the Ice Maker On or Off for your Whirlpool Refrigerator

Here are the instructions for turning your ice maker on or off. There are many types of ice makers, if your ice maker is not shown below, please reference your Use and Care Guide for additional information.

Ice Maker in the Freezer (on some models)

To turn the Ice Maker ON:

  • Simply lower the wire shutoff arm.

To manually turn the Ice Maker OFF:

  • Lift the wire shutoff arm to the OFF (arm up) position and listen for the click.

NOTE: Your ice maker has an automatic shutoff. As ice is made, the ice cubes will fill the ice storage bin and the ice cubes will raise the wire shutoff arm to the OFF (arm up) position. Do not force the wire shutoff arm up or down.

Why you should turn your ice maker off

  • If the water supply is not connected to water supply line turn the ice maker off.

If the Ice Maker remains on, and not connected to water supply the following could potentially happen:

  • Ice Maker will continue to try to make ice causing a buzzing sound
  • Cause the refrigerator section to be too cold
  • Food in crisper drawers to freeze

How to Use the Humidity Control or Energy Saver on your Whirlpool Refrigerator

  • Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent exterior moisture. Below is some information on how to properly use this feature.

Energy Saver (Some Models):

  • The Energy Saver Feature controls a heater, that helps to reduce moisture on the vertical hinged seal. To turn the heater on, turn the Energy Saver switch to the “off” position.

NOTE: Controls will vary depending on the type of refrigeration that you have. For specific instructions, for your model, please see the Use and Care Guide

Energy Saver Example

To operate this feature, follow these instructions:

  • To turn on the Energy Saver feature, touch ENERGY SAVER to activate the feature. When the feature is ON, the Energy Saver icon will blink 3 times and then appear on the display screen. The Energy Saver feature will remain ON until manually turned off.
  • To manually turn off the Energy Saver feature, touch ENERGY SAVER. When the feature has been turned off, the Energy Saver icon will disappear from the display.

Energy Saver Example

To operate this feature, follow these instructions:

  • Press the control to “On” to save energy when the environment is less humid.
  • Press the control to “Off” when the environment is warm and more humid, or if moisture is noticed on the vertical hinged seal.
  • Humidity Control or Moisture Control (Some Models):
  • The Humidity Control or Moisture Control Feature turns on the heater to help reduce moisture on the vertical hinged seal. On some models press the Humidity Control pad once. The Humidity Control indicator light will illuminate and the heater will be turned on.

Other models will use a touch pad interface to activate the Humidity Control. See your Use and Care Guide for instructions on how to turn the Humidity Control off and on. If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Automatic Heater (Some Models)

  • Models that do not have an “Energy Saver” or a “Humidity Control” feature, may have an automatic heater. This means there is no option to turn on the heater, the control will automatically turn the vertical hinged seal heater on as needed. See your Use and Care Guide for specific information on your Refrigerator.

Normal Sounds and Noises for Whirlpool Refrigerators

Your new Whirlpool refrigerator will probably make different sounds or noises than your previous refrigerator. Below is a list of common sounds the refrigerator might be making. Please click on each sound to learn more.

  • Buzzing: Water valve will make a buzzing or clicking sound if the ice maker is not connected to a water supply.
  • Chattering when dispensing: Water line may be kinked.
  • Grinding or Squeaking: Doors may be rubbing against cabinets or other surfaces when opening.
  • Gurgling: Refrigerant flowing through the tubes after a cooling cycle.
  • High-Pitched or Pulsating: Compressor fans adjusting to optimize performance.
  • Popping or Cracking: Contraction and expansion of the inside walls.
  • Rattling or Vibrating: Flow of refrigerant through cooling system, or water through the water line, items on the top of the refrigerator, refrigerator not level.
  • Sizzling, Hissing or Water Dripping: Water dripping on to the defrost heater during the defrost cycle.
  • Thumping or Hammering: Water line during a fill cycle.

How to Check the Controls on your Whirlpool Refrigerator if not Cooling Properly

If your refrigerator is not cooling properly check to make sure the controls are set properly. Below are some things you can quickly check. Look below for additional information on each topic.

  • Is the refrigerator turned on?
  • Is the cooling function turned on?
  • Are the controls set for the surrounding conditions?
  • Is the refrigerator turned on?
  • If the refrigerator is not cooling properly, check to make sure the refrigerator is turned on. Some refrigerators need to be manually turned back on after a power outage or power surge. The refrigerator could also accidentally be turned off during routine cleaning.

For Information on how to turn the refrigerator “Off” and “On”, please see your Use and Care Guide for specific information on your model.

If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Is the cooling function turned on?

  • Some refrigerators are equipped with a “Showroom” or “Demo” mode feature. This mode is used when the refrigerator is on display in a retail store or if you want to turn the cooling off and deactivates all other functions except interior lighting). Showroom mode can be used when going on vacation, see “Vacation and Moving Care” section for proper steps on leaving your refrigerator in this mode for long periods of time.

Are the controls set correctly for the surrounding conditions?

  • Temperature controls are preset at the factory to the “mid setting” which should be correct for normal household use. The controls are set correctly when beverages are as cold as you would like.

If you need to adjust the temperature, wait at least 24 hours between adjustments and then recheck the temperature.

To make the Refrigerator colder, adjust the control to the next higher setting. To make the Refrigerator less cold, adjust the control to the next lower setting.

Repeat this process until the desired temperature is reached

NOTE: Since control panels vary by refrigerator type, please see your Use and Care Guide for specific information on your model. Below are some examples.

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If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

How to use the Herb Storage Box in your Whirlpool Refrigerator

The Herb Storage Box keeps herbs like rosemary, oregano, and thyme fresh in a dedicated storage compartment. An angled floor keeps the stems wet without covering the leaves, so your herbs bring all their flavor to your recipes. This feature is only available on some models.

Style 1

This cylinder herb storage container will help to keep sensitive items like herbs fresh longer. It can be placed anywhere in the refrigerator and accommodates tall items like parsley, cilantro, and rosemary in addition to herbs like oregano, thyme, and mint.

Style 2

A box to store herbs and the water to keep them fresh is located within the Easy Slide bin. For your convenience, you can reposition the herb box anywhere along the length of the bin.

  • Slide open one of the bin doors to access the herb box.
  • Remove the herb box from the bin using two hands. One hand should hold the box while the other hand holds the lid.
  • Grasp the handle between your fingers and lift up to remove the lid.

Is this Normal Condensation for my Whirlpool Refrigerator ?

Small ice droplets on the freezer walls and on the back panel are normal.

A minimal amount of condensation is normal, especially during higher humidity conditions. If you live in a humid area, it is normal for your refrigerator to have a certain amount of humidity on the freezer or refrigerator

Humid room air causes moisture to build, especially when the doors are frequently opened. To avoid excess moisture buildup, minimize door openings. Get all items out at one time, keep food organized, and close the door as soon as possible.

An improper seal of the gaskets on the refrigerator or freezer doors could also cause humidity to form. Check the seal around the outside doors and the freezer door to make sure nothing is obstructing the gasket seal.

Moisture may also collect on the center mullion (divider between the freezer and refrigerator compartments) and the refrigerator cabinet flanges during periods of high humidity. Wipe surfaces dry as needed. Moisture on the vertical hinged seal (divider between the two refrigerator doors) may also occur during periods of high humidity.

If humidity continues, the temperature controls may be set too low.

Are the Controls set Correctly?

  • Certain refrigerators are equipped with a separate control to prevent exterior moisture from forming on the vertical hinged seal. Within the seal is a heater that warms the surface to prevent exterior moisture.

Lighted Shelf is Not Working in Whirlpool Refrigerator

  • If the lighted shelf inside your Whirlpool refrigerator is not working check the following:

Doors have been open for longer than 10 minutes – Close the door to reset the refrigerator and the lighted shelves

More than two lighted shelves installed – No more than two shelves with under-shelf lighting may be used in the refrigerator at one time. Using more than the approved / recommended amount could cause the shelves not to function properly.

For additional information or ff you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

Refrigerator Section is Too Cold in My Whirlpool Refrigerator

Are the controls set correctly for the surrounding conditions?

You may need to adjust the controls to a warmer setting to accommodate the surrounding conditions. After adjusting the controls check the area again in 24 hours. Controls are preset at the factory for normal household usage. If refrigerator is being used accordingly, ensure that control is still set at the recommended factory settings; 37 degrees Fahrenheit for the refrigerator and 0 degrees Fahrenheit for the freezer. Refer to the Use & Care Guide for settings.

Is the ice maker connected to a water supply?

If items in the fresh food section of your refrigerator are freezing and the refrigerator is not hooked up to a water supply, check to make sure the ice maker is turned Off. If the ice maker is turned on then it will continue to try to make ice without any water, which can make the fresh food section too cold. To turn the ice maker to the “Off” position, see your Use and Care Guide.

Why does the cabinet of my Whirlpool refrigerator feel warm?

At times, the refrigerator exterior may feel even warmer than usual, especially where the gaskets meet the frame. These areas are the mullion and cabinet flanges. This heat is generated by a heat loop located within the refrigerator walls near the gasket areas. This heat is necessary to keep moisture and frost from forming on the refrigerator exterior. This could last up to 24 hours.

This condition may be caused by one or more of the following:

  • Initial startup of the refrigerator from room temperature
  • Loading fresh food or food that is near room temperature
  • Heavy usage during certain times of the day
  • If the refrigerator exterior continually feels hot in these areas, check the condenser for excessive dirt or debris and clean if necessary. Airflow blocked by lint, pet hair and dirt will cause the condenser and heat loop temperature to increase. For instructions on how to clean your condenser, please see the “Installation Instructions” or the “Use and Care Guide”. If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page.

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